Introduction
Greetings, Welcome to Tripobuz (Company, we, our, or us), a specialized online travel platform that allows the users to search, compare, and book tickets with airlines. Tripobuz is solely concentrated in offering flight booking services and nothing beyond that. This ensures us to keep our complete focus on making the air journey of travelers convenient and easy.
We realize that the issue of privacy is one of the main concerns of the digital era. This Privacy Policy describes what specific information we hold, how we use, process, disclose, store, and protect when you utilize our site, mobile application, or any other services that we offer (together, the "Services").
By viewing or using Tripobuz, you are aware that you have read, comprehended and acquiesced this Privacy Policy. In case you disagree with any of this policy, then you must immediately stop using our Services.
Scope of the Policy
This Privacy Policy pertains to every visitor of Tripobuz, such as:
- People visiting our site.
- Customers booking flights
- Users who call customer support.
- Those who contact our communications or marketing.
The policy is limited only to information gathered by Tripobuz. It is not applicable to third-party services like airlines, payment gateways or external websites that could be linked to our platform. Such organizations possess their privacy policies and practices.
Information We Collect
Based on your contact with our Services, we gather various kinds of information. We only gather as much information as is vital in offering effective and safe flight booking services.
Personal Information
When you book, we gather personal information, which is needed by airlines and other aviation regulators, such as:
- First / Last Name (as per official identification)
- Date of birth
- Gender (where applicable to the airline)
- Nationality
- Flight details (international flights), Passport.
- Identification issued by the government, where necessary.
The information is vital in the issuance of tickets and adherence to the rules of the airline.
Contact Information
We gather your contact information to create a contact:
- Email address
- Phone number
They are applied in order to send booking confirmation, updates, alerts, and customer service responses.
Travel and Booking Data
In order to make your flight reservations, we are gathering:
- Cities of origin and destinations.
- Travel dates and times
- Airline selection
- Seat and meal choice (where available)
- Frequent flyer details
- Special needs requirements.
Payment Information
The money transfer between customers and services is safely carried out by third-party payment gateways. Although we who do not save complete payment credentials, we can collect:
- Billing name and address
- Status and amount of transaction.
- Particular card details (e.g., last four digits)
All payment processing is done in line with the security standards in the industry.
Technical Data
As a matter of course, when you visit our platform, we gather some technical data:
- IP address
- Browser type and version
- Type of device and the operating system.
- Time zone settings
- Language preferences
Usage Data
We collect data on the interaction of users with our platform which includes:
- Pages visited
- Search queries entered
- Time spent on pages
- Click behavior
- Navigation paths
Cookie and Tracking Technologies
Tripobuz employs cookies and other related technologies in order to improve user experience. These help us:
- Maintain user sessions
- Remember preferences
- This is to analyze the traffic and usage patterns.
- Improve functionality
By visiting their browser preferences, users are able to handle cookies.
How We Use Your Information
The purpose of the collected data is certain and valid:
Flight Booking Services
- flight search and flight display.
- Accepting bookings and issuance of tickets.
- Cancellations, refunds, and changes.
Communication
- Sending itinerary and booking confirmations.
- Updating about the flight status.
- Answering questions and support calls.
Payment Processing
- accommodating safe dealings.
- Verifying payment details
- Avoiding fraud cases.
Platform Improvement
- Enhancing user experience
- Maximization of performance and design.
- Carrying out analytics and research.
Legal Compliance
- Compliance with regulatory measures.
- Reaction to legitimate requests by the authorities.
- Implementing terms and policies.
Marketing (With Consent)
- The promotional offers and updates are to be sent.
- Briefing users about the new features.
The user is free to unsubscribe to marketing communications.
Legal Basis for Processing (Where Applicable)
We are processing your data according to:
- Consent provided by you
- The necessity by contract (to make bookings)
- Legal obligations
- Verifiable business reasons (e.g., fraud prevention, improvement of service)
Sharing and Disclosure of Information
Your personal information is not sold by us. We do not divulge information unnecessarily:
Airlines
We provide the booking information that the airlines require to:
- Confirm reservations
- Issue tickets
- Facilitate travel services
Payment Gateways
Payment Gateways
Service Providers
We can disclose information to reputable suppliers to:
- Hosting and cloud services
- Analytics tools
- Customer support systems
These suppliers have stringent confidentiality agreements.
Legal Authorities
We may disclose information:
- To satisfy the legal requirements.
- To answer the requests of a court or the government.
- To cover fraud or criminal activity.
Business Transfers
Your data can be transferred in the form of business assets in the event of a merger, acquisition or sale.
Data Retention
We hold personal data no longer than is required:
- To provide Services
- To satisfy the legal and regulatory demands.
- To adjudicate and implement contracts.
The data is removed or anonymized once they are no longer needed.
Data Security
We have a high standard security, which includes:
- Secrecy of confidential information.
- Protective servers and infrastructure.
- Access control and authentication requirements.
- Periodic security audits and tests.
With all these efforts, there are no systems that are totally secure and the users should also ensure they take precautions to ensure their information is safe.
Your Rights
You can also enjoy the following rights depending on the applicable laws:
- Access your personal data
- Accurate false information.
- Request deletion of data
- Prohibit or oppose processing.
- Request data portability
- Withdraw consent at any time
- Unsubscribe from communication.
You may exercise your rights by writing to us in the following details.
International Data Transfers
Being a universal booking system of flights, your information can be shared with other airline companies and providers worldwide. We make sure that there are proper protection measures that are in place to safeguard your information in case of such transfers.
Third-Party Links
There might also be links to third-party websites in tripobuz. Their privacy practice is not our responsibility. Before personal data is shared, users are expected to go through third-party policies.
Children's Privacy
Tripobuz does not gather personal information of persons below 18 without collecting them without parental consent. In case such data is discovered, it will be removed in good time.
Data Minimization Commitment
As Tripobuz is a flight booking platform only:
- We do not gather any other data other than flight bookings.
- We do not store hotel or accommodation information.
- Car rental or other travel-related information is not stored by us.
This reduces the exposure of data, hence improving user privacy.
Fraud Prevention
Fraud is detected and prevented using data, including:
- Watching over suspicious booking behavior.
- Verifying transactions
- Protecting against unauthorized access.
Automated Processing
Automated systems can be used by us to:
- Fare recommendations
- Fraud detection
- Booking validation
Decisions that are critical are supported by human oversight.
User Responsibilities
Users are responsible for:
- Delivering information properly.
- Storing of login details is safe.
- Checking airline policies prior to reservation.
Tripobuz has no responsibility towards errors of misinformation on its part due to the use of incorrect information by the user.
Policy Updates
We can revise this Privacy Policy on a regular basis. Any change will be reported with a new effective date. The further use of our Services implies that the new policy is accepted.
Contact Information
In case passengers have any question concerning our privacy policy or require having an insight on the policies they are welcome to contact our particular customer support team as they are available to assist you 24/7. We have our customer care department that is available through several channels:
- Email:
- Phone:
- Address:
Transparency and Accountability
We will be transparent as to the way we process your data. We aim at making certain that users have a clear understanding of:
- What data is collected
- Why is it collected
- How it is used and protected
Consent
Through the application of Tripobuz, you confirm that:
- You have read and comprehended this Privacy Policy.
- It is your acceptance of the practices of data collection and use as outlined below.
- You agree to the processing required for flight booking services.
Final Statement
Tripobuz cares about your privacy and offers you a convenient and safe flight booking procedure. This is how we make sure that the personal information we gather is focused, we have limited risk exposure, and improved protection of your personal information because we only deal with airline bookings.